Jira - Local help - Xtremax JIRA

Jira tracks issues, which can be bugs, feature requests, or any other tasks you want to track.

Each issue has a variety of associated information including:

the issue type
a summary
a description of the issue
the project which the issue belongs to
components within a project which are associated with this issue
versions of the project which are affected by this issue
versions of the project which will resolve the issue
the environment in which it occurs
a priority for being fixed
an assigned developer to work on the task
a reporter - the user who entered the issue into the system
the current status of the issue
a full history log of all field changes that have occurred
a comment trail added by users
if the issue is resolved - the resolution

Issue Types

Jira can be used to track many different types of issues. The currently defined issue types are listed below. In addition, you can add more in the administration section.

For Regular Issues

Test Case.: Represents a Test
Test Set: Represents a Test Set
Test Execution: Represents a Test Execution
Pre-Condition: Represents a Pre-Condition
Test Plan: Represents a Test Plan
Support: For customer support issues. Created by JIRA Service Desk.
Service Request with Approvals: For requests that require approval. Created by JIRA Service Desk
Change: Created by JIRA Service Desk.
Test Zephyr: This Issue Type is used to create Zephyr Test within Jira.
Bug: A problem which impairs or prevents the functions of the product.
Epic: Created by Jira Software - do not edit or delete. Issue type for a big user story that needs to be broken down.
New Feature: A new feature of the product, which has yet to be developed.
Story: Created by Jira Software - do not edit or delete. Issue type for a user story.
Task: A task that needs to be done.
Improvement: An improvement or enhancement to an existing feature or task.
Requirement: For Go2Group SYNAPSE Requirement issue type
Test Case: For Go2Group SYNAPSE Test Case issue type
Content: Content Issues
Reimbursement - ID
BQ
Directed by Management
Quotation - SG
Dispute
Reimbursement - SG
Rejection
Support Request
Required for Tender
Deployment Request
Incident and Problem
Server Room
Problem - Internal
Request by Employee
Purchase Requisition - ID
Logic: Logic Issue Type
Webinar
Standard RFC: For CWP Standard RFC release
Application Registration
Azure AD - Security
MFA Access Request
COE - Technical Research
Research Idea by Employee
Account Inquiry
MY - SG Assignment
Proactive Escalation by PIC - Nimbus
Xtremax Tools Introduction
SG - Onboarding Employee Azure AD Request
ID - Rotation by Employee
ID - Resignation Request
Demo - Food order (online)
Demo - Food order (ofline)
Customer Handbook
Escalation by CCM: Cost escalation raised by CCM team
Proactive Escalation by PIC: Cloud Cost Escalation raised by PIC
Intune - Security
Invoice Submission: For invoice submission
Telephony
Test Issue Type Demo: For testing only
General: For General issues
Infra: For issue related to infra
BOM List Approval for Dedicated Account
ID - Promotion Process
ID - Probation Review
Reassignment
Other Request
BOM List Approval for Shared Account
ID - TL Promotion
ID - Employee Promotion
License Management
Administration
Basecamp
Resource Management
Research Management
Cloud Cost Management
SG - Rotation Request
Account Request: This issue use for Jump Host account request
VPN Tunnel Request
Billing Security
ID - Employee Promotion Bulk
MY - Probation Review
Team Building: For leaders to request funds to appreciate their members' exceptional achievement
Guest Access Request
COE - Architecture Review
Certification Management: OA Task
Course and Training
Budget Approval
Purchassing: Purchasing for AGST
Sign Contract & MCU
Onboarding: Part of HR Improvement
CWP Report
MY - Employee Promotion
Problem Fixing: Changing the status of a workflow, project, or issue type in existing project
Hardware Change: Change Hardware
Probation
Change Request - Complex: New feature or enhancement with high complexity
External Transaction
Billing Administration: Exclusive Issue for XBA
Promotion - Management: PCIP: Promotion for Management View and Access
Escalation by CCM - Nimbus
SG - Legal Document
Sales Document
ID - P&C Document
AU - Finance Document
SG - P&C Document
Resignation
Nimbus Access Request
ID - Rotation Request
Maintenance CR
Others
Meeting
P/L
Service Request - Chargeable: Non Standard Service Request
Patch
Alert
Weekday: for OT
Weekend: for OT
Cloud Cost
Microsoft Premier Support Request
Symantec - Security
Feedback
Clarification: A short clarification
CWP Problem
VPN Request
Assets Request
Service Request - Normal: A service request related to the application. Example: Log Extraction or Deployment request. (Turnaround time: 3 days)
Assets Spoil
Assets Lost
Service Request - Urgent: A service request related to the application. Example: Log Extraction or Deployment request. (Turnaround time: 1 day)
NOC
SR - Internal
Pre-RFC
Incident: A problem with the system.
Event
Standard Change
Problem
Test - UAT
RFC - Normal
Test - SSAT
Misc Claim - SG
OT Claim - SG
IT Help: For general IT problems and questions.
Testing GCC SR
Software Installation
Service Request - Non Standard: Specific-time or unusual Service Request.
Software Error
Chargeable SR
Test Call
SharePoint Archive Access
RFC - Emergency
RFC - Standard
Change Request - Simple: Simple enhancement to the system
MY - Resignation Request
Purchase Request - SG
COE - Project Technical Issues & Problem Escalation
Inquiry: For general IT problems and questions.
Problem Investigation: Process of investigating the root cause of a Problem
Feature: New Feature
Service Request - Standard
New Server
Upgrade Server
Terminate Server
Internal Request
Service Request
Hardware Inquiry
New User
Pre-Approved OT
ID & MY - Onboarding Employee Azure AD Request
Update User
New Account
NC Open
Request New Account: Requesting New Account AGST
Documentation: A task that involves writing documentation
Admin Access Approval
Mail Group Provision
Non Purchase Order
Tender Purpose Purhcase
With Purchase Order
Cloud Cost Payment
Request Vault Access
Request Change Path in Vault
Annual Leave Disbursement
Test Case Modification: Need modify test case
MY - Manpower Request
Azure Identity - Security
Sharepoint Site Provision
Code Review
External Third Party Access Request: On-boarding
External Third Party Access Request: Off-boarding
Third Party Extension Request
AWS Service Catalog Request: For products coming from AWS Service Catalog
AWS Systems Manager Automation Request: For automation executing in AWS Systems Manager
AWS OpsItem: For synchronization of OpsItems to Jira projects
AWS Security Hub Finding: For synchronization of Findings to Jira projects
Software Security Review
General Support Request
Course/Exam
License Subscription: Merge of SSL, software, and subscription issue type for XSSC
Temporary GSuite License Request
SG - Rotation by Management
SG - Rotation by Employee
ID - SG Assignment
Service Request - XSNP
Change Request: New feature or enhancement to the system.
Organization Structure Update
CWP - Onboarding Employee
CWP - Offboarding Account
XBASE
Product
Best Practice
Architecture Review
SG - Resignation Request
Licensing
SG Permanent Employment
CMS License: Licensing for CMS
Patch Management
Homecoming Remote Working
Security: Security Related issues (Eg, attempts flagged out by CWC)
Ops
Staff Claim
ID & MY - Offboarding Employee Removal Account
SG - Offboarding Employee Removal Account
Fixing Issue: Fixing Issue for AGST
MY - Legal Document
Purchase Document
Source Code Scan
ID - Finance Document
MY - Finance Document
Non-Standard SR: Non Standard Service Request for Non-WCMS Project Management
Training
Development
Promotion
Standard SR: Standard SR~PE 2018
VAPT: Vulnerability Assesment and Penetration Testing
Internal Process Review
SharePoint - Site Collection Admin Request
Account Disable
Import Word Testing
MY - Employee Resignation
AU - Legal Document
AU - P&C Document
ID - Legal Document
Release
Security Testing
MY - P&C Document
Hosting
Professional Services
Performance Bond
Project Document
SG - Finance Document
SG - Manpower Request
CWP Scan
Resignation - Management
Internal Service Request
Network Vulnerability Assessment
Signature Request
Contract Renewal: For tracking contractual matters, such as contract renewal or contract variation
Security Costing
Internal Transaction
Covering Shift
SG - Employee Promotion
Invoice Billing Administration
Software Composition Analysis: Part of XSSR
Invoice
Security Findings
Research: A task that involves researching a particular technology
Presales
PIP: Performance Improvement Plan - Part of PCIP
Software Inquiry
SG - Probation Review
Third Party Support
Styling
Enhancement: Development - Enhancement request
Maintenance
SG Security Payment Inquiry
Design: About design issues (<div>Icons made by <a href="https://www.flaticon.com/authors/popcorns-arts" title="Icon Pond">Icon Pond</a> from <a href="https://www.flaticon.com/" title="Flaticon">www.flaticon.com</a> is licensed by <a href="http://creativecommons.org/licenses/by/3.0/" title="Creative Commons BY 3.0" target="_blank">CC 3.0 BY</a></div>)
ID - Manpower Request
Major Improvement: Major improvement
Issue & Feedback
Minor Improvement: Minors
Styling Issues
Feature Request
Effort Estimation
Software
Maintenance Staging/Production
Resolve Ticket
SSL
Incident OT
Subscribed Service
Currency Purchase
Cash Payment: Cash Payment
Finance Issue Type
Fund Request: Request for Fund
XRay
Ticket (CR)
UAT
ID - Probation Review Bulk
Ticket (SR)
eBook/eCourse Request
Maintenance (Weekend)
Cosmetic
Maintenance (Weekday)
Quotation - ID: Issue type used by PR project

For Sub-Task Issues

Sub-task: The sub-task of the issue
Technical task: A technical task.
Sub-backlog: Sub-backlog for GCC
Bug Sub-Task: for things that not according to requirement
Sub-Task Test: Test for JIRA team
Sub Test Execution: Represents a Sub Test Execution
Clarification Sub Task: A short clarification
ADM Sub-Task
Standard Sub-Task: Task that can be done in normal office hour
CWP Infra Sub-Task
Non-Standard Sub-Task: Task that need a specific timing
Invoice Internal Transaction
eSR: (MOHCAS) Sub-task to track eSR for deployment/other requests to ATFM
Invoice Billing Administration: Subtasks for Billing Administration
Invoice Billing Security: Invoice Billing Security
Sub-Task: Deployment Batch
Sub-Task: Patching Batch
Sub-Task: Documentation
Sub-Task: Bug

Priority Levels

An issue has a priority level which indicates its importance. The currently defined priorities are listed below. In addition, you can add more priority levels in the administration section.

Disaster: Major issue from Zabbix Alert
Blocker: Blocks development and/or testing work, production could not run.
Level 1: Disruption of government-wide & Public
Level 2: Disruption of service which results in some impact on Government, Some public inconvenience but not time-critical.
Critical: Crashes, loss of data, severe memory leak.
High: Serious problem that could block progress.
Exception: Exception ~ CWP Infra
Major: Major loss of function.
Medium: Has the protential to affect progress.
Warning: Warning Alert from Zabbix
Urgent
Low: Minor problems or easily worked around.
Level 3: Disruption of service that has minimal or no impact on agency and No inconvenience to public
Minor: Minor loss of function, or other problem where easy workaround is present.
Normal: Normal ~ CWP Infra
Trivial: Cosmetic problem like misspelt words or misaligned text.
Level 4: Any enhancements that might be not too important to be implemented
Inquiry
Unclassified: Unclassified Priority for GCCI Alert
Chargeable
Pending Customer
Standard
Level 1.5
P1
P2
P3
Priority 1 - Critical
Priority 2 - Medium
Priority 3 - Low
Priority 4 - Styling
Priority 1: Created by JIM during import process
Priority 3: Created by JIM during import process
P3 - Medium: Created by JIM during import process
P4-Low: Created by JIM during import process
P2-High: Created by JIM during import process
P1-Critical: Created by JIM during import process
P3-Moderate
P5-Informational
P4
Bottleneck
P1: Blocker: During a set of test, problem found and block us to perform the next test step. There might be uncovered bugs in the next steps.
P2: Business Logic: During a set of test, we are able to do test to the final step, but there was an issue on the business logic/flow.
P3: Minor: Minor issue found in the system, non-consequential
Level 5: Created by JIM during import process
Level 6: Created by JIM during import process
Level 7: Created by JIM during import process
Level 8: Created by JIM during import process
Level 9: Created by JIM during import process
Level 10: Created by JIM during import process
Level 11: Created by JIM during import process
Emergency
Functional

Statuses

Status Categories

Helps identify where an issue is in its lifecycle.
Issues move from To Do to In Progress when work starts on them, and later move to Done when all work is complete.

Done: Represents anything for which work has been completed
In Progress: Represents anything in the process of being worked on
No Category: A category is yet to be set for this status
To Do: Represents anything new

Issue Statuses

Each issue has a status, which indicates the stage of the issue. In the default workflow, issues start as being Open, progressing to In Progress, Resolved and then Closed. Other workflows may have other status transitions.

Open
Backlog
Reopened: This issue was once resolved, but the resolution was deemed incorrect. From here issues are either marked assigned or resolved.
Pending Development: RCA is already found and pending development for long term fix.
In Progress
In Progress (FE)
Review and Merge
Request Support: Request Support Fixing
Waiting for Customer: This was auto-generated by JIRA Service Desk during workflow import
Waiting for Triage: This was auto-generated by JIRA Service Desk during workflow import
To Do: Manager should approve or reject the request
In Review: Pending Xtremax to Review the fixes
Development
Staging Deployed. Pending Prod
Resolved: The issue is considered finished, the resolution is correct. Issues which are closed can be reopened.
Pending Review for Development
Reviewed for Development
Pending Third Party
UAT Verified. Pending Approval
Pending Agency
UAT
UAT/Verification
In Review for: This issue is being actively tested at the moment by the assignee.
Review: This issue is in need of review by higher up.
Testing on staging: This status is managed internally by JIRA Software
On Going: This status is managed internally by JIRA Software
User Acceptance Test: This status is managed internally by JIRA Software
Under Review: This status is managed internally by JIRA Software
Test: This status is managed internally by JIRA Software
In Testing: This status is managed internally by JIRA Software
Reopen: This status is managed internally by JIRA Software
Re-Open: This status is managed internally by JIRA Software
Code Review / Document Review: Allow Code Review / Document Review
Pending
RFC: This status is managed internally by JIRA Software
Backlogs: This status is managed internally by JIRA Software
UAT Deployed. Pending Approval
Pending Approval & UAT
Approval Given. Pending UAT
Ready for Staging
Approval Given. Verifying UAT Results
Failed Staging Deployment
Failed Production Deployment
Deploying to Staging: This status is managed internally by JIRA Software
Postponed
On Investigation
Rejected by PM
Canceled: This status is managed internally by JIRA Software
Pending Approval
Approved by PM
Deployed by Infra
Solutioning
Implementation
Writing RFC
RFC Review
Pending RFC Submission: Pending RFC submission
RFC Submitted
Deployed
Timer Start: Timer Start for calculation
Timer Stop: Stop Timer
Pending Quotation: Assessment on the CR costing by project team and review by pre-sales team
Pending Director Approval: Approve this CR?
On Deployment
Pending Invoice: Accountant to Bill
Requested
Cancelled: This status is managed internally by JIRA Software
Solution Development
Pending Agency Action
Staging Deployment
Production
To Deploy: This status is managed internally by JIRA Software
Hold
Pending Payment: Agency to pay
Pending Agency Approval
Pending Agency Decision
Pull Request
Requirement Gathering
Resource Assessment
Pending Xtremax Verification
Solution Creation
Declined: This was auto-generated by JIRA Service Desk during workflow import
Escalated: This was auto-generated by JIRA Service Desk during workflow import
Account Created: This was auto-generated by JIRA Service Desk during workflow import
Waiting for approval: This was auto-generated by JIRA Service Desk during workflow import
Verified on Staging
Production Deployment: Deploy to Production ~PE 2018
Design: Designing Class Diagram and How to implement it
First Review
Final Review: Code Review or any other review
Whitelist Check
Discarded: This status is managed internally by JIRA Software
Pending Requestor Verification
Awaiting CAB approval: This was auto-generated by JIRA Service Desk during workflow import
Planning: This was auto-generated by JIRA Service Desk during workflow import
Awaiting implementation: This was auto-generated by JIRA Service Desk during workflow import
Implementing: This was auto-generated by JIRA Service Desk during workflow import
Peer review / change manager approval: This was auto-generated by JIRA Service Desk during workflow import
Under investigation: This was auto-generated by JIRA Service Desk during workflow import
In Progress (SA)
In Progress (INFRA)
In Progress (BE)
Pending QA Testing
DEV Verification
Staging
Staging Review
Pending Code Scan
Pending CR
SA Verification
Finance Checked
Approval
Approved
Pending Mockup
Pending Infra
Rejected
Response Examination
Investigation in Progress
BED Development
XTRDEV DEPLOYMENT
Tested on DEV
Tested on DEV-STG
Tested on QA
Pending HR Review
Implement to PRD
Implemented in PRD
Pending Finance ID Review
Closed - Cancelled
Pending Director Review
Approved by Director
Funds Disbursed (ID)
Funds Allocated (ID)
PR Realization (ID)
Pending Finance SG Review
Closed - Rejected
Pending Merge & Review
Dev Deployment
Dev UAT
Pending External Party
Pending User Clarification
In Progress System Engineer
In Progress TSE
Preliminary Analysis: Understand customer requirements, do preliminary research/analysis
Approved for R&D: Approval by Director, Manager to proceed to Research and Development
Pending RFC & Deployment: After Design doc has been written, to be approved by Technical Manager or Chief Architect
Pending R&D Approval
Design under Review: Internal review by Chief Architect
Architectural Design
Design Review (External)
In Progress Developers
Pending Change Request
Submitted
QA Deployed
Prod Deployed
Pending Problem Investigation
Information Collection: Standard Information Collection for SD
Pending Investigation: Finding the RCA
Pending Development - Critical Low: Start development for short term fix to resolve incident which occurs in low frequency.
Pending Development - Critical High: Start development for short term fix to resolve incident which occurs in high frequency.
Pending RFC Creation: Resolution requires a change management process.
Pending RFC Approval: RFC has been submitted and waiting for GVT approval.
Pending Prod Deployment: Applying the change in Production Environment
Closed - Common Problem: SD replied with standard reply.
Co-investigation: Problem cannot be replicated and need customer's support
Under Observation: Nothing we can do, need to observe more.
PROD Approved
Accounting Review
Accounting Approval
Pending Branch Manager Review
Request Processed
Fund Allocation
Payment Realisation - Reimbursement
Funds Disbursed (SG)
Funds Allocated (SG)
Payment (ID)
QA Deployment
Implemented in QA
QA Verification
QA Environment Verification
Payment (SG)
Functional Design
Pending Implementation
Pending Sub-backlogs Implementation
Processed by HR
Processed by Finance
Processed
On Discussion
Pending Infra Investigation
Pending Security Investigation
Pending QA Deployment: Pending QA Deployment
Deploying to DEV-STG
PRD Deployment
Completed
Deployed to Production
Reported
Accounting Review (PR)
Testing - STG
Deploy Production
Requested - Reimbursement
Processed - Reimbursement
Processed by Finance - Reimbursement
Closed - Reimbursement
On Hold
Pending Manager Review
Pending Employee
Pending Finance
Testing by QA
Payment Realisation
Pending Branch manager Review - Purchase Requisition
Pending Manager Approval
Revise for Manager
OT In Progress
Revise for HR
Pending Reviewer
Reviewed
Management Review
Pending IT Team Review
PRD Verification
Pending Customer/Web Contractor
Resolved - Pending Problem Report
Pending UAT
DEV Deployed
DEV Tested
Failed DEV Deployment
Pending Agency/Web Contractor
Pending Change Management
Pending Problem Management
Resolved - Pending IR
Tested on PROD
Staging Verification
Testing UAT
Deployment to Production
Pending Approval & SSAT
SSAT Verified. Pending Approval
Approcal Given. Pending SSAT
Approval Given. Verifying SSAT Result
Design Review
Review Dev
Testing on xtrdev: This status is managed internally by Jira Software
Closed - Cancelled Reimbursement
Done
Closed
Pending QA Testing in DEV
Pending DEV-STG Deployment
Pending Confirmation
Pending on Invoice: Pending invoice from vendor
Pending Manager
Verified by Employee
Pending Director
Pending Finance Review
Pending Employee Confirmation
Pending Vendor
Pending Desktop Engineer
Pending Desktop Eng
Pending License Removal
Pending HR
Pending Register
Pending Billing Team
Pending Security Team
Pending Security Team Confirmation
Payment Received
PROPOSED
Pending Approval Manager
Pending TL Approval
XTR Dev: This status is managed internally by Jira Software
Ready for UAT
Finalizing by Admin
Deployed to Staging: This status is managed internally by Jira Software
Pending Approval to Production: This status is managed internally by Jira Software
Pending Approval to Staging: This status is managed internally by Jira Software
Deployed to XTRDev: This status is managed internally by Jira Software
Acknowledged
Pending Review Finance
In Review Finance
Pending Review Director
Proceed by Finance
Pending Payment by Agency
Verified Payment by Finance
Pending Approval (Director)
Processing Transaction
Further Verification
Success
User Verification
Missing Info
Failed
Pending Resume Verification(MAS)
Closed - Risk Accepted
Closed - Resolved
Closed - Declined
Root Cause Identified
Known Error
Pending Change Implementation
Closed - Confirmation Received
Closed - No Response Received
Resolved - Confirmed
Resolved - Pending Confirmation
Authorised Implementation
Implementation Started - STG
Rollback - STG
Completed - Pending Review
Implemented - STG
Implementation Started - PRD
Rollback - PRD
Implemented - PRD
Authorised - Implementation Scheduled
Release: This status is managed internally by Jira Software
Generate Report
Invoice
Production Verification: Waiting for verification on Production
Implemented in PRD & QA
Pending Revision
Pending Infra Approval
Pending Requestor
Approved by Infra
join webinar
pending approval management
Pending Service Evaluation: User have to fill in a form for audit purposes
presentation
parking
research
Pending Security Assessment
Pending Scheduling/Risk Acceptance
Pending GovTech Assessment
Pending Maintenance
Pending GovTech Clearance
Pending Comms
RFC Preparation
RFC Cut Off
Pending STG Maintenance
Check Live Website
Pending STG Verification
PRD Base Testing
Pending PRD Maintenance
PRD Extended Testing
Pending PRD Verification
Pending Audit
Pending CR Review
Pending MOE Clarification: Pending MOE Clarification
Pending MOE Verification: Pending MOE to clarify the fixes
Sprint Backlog
Sprint Backlog1
Reviewing/Testing
Pending HR TL approval
Administration Process
Pending Delegated HR
Handover Process
New Oder
Cooking
Packing
Delivering
Delivered
MANAGEMENT ACKNOWLEDGEMENT
Pending Clarification
Infra Manager's Review
Manager/Director's Approval
CCM Acknowledgement
Temporary Rotation
Integration
Selected for Development
Pending Management Approval
Pending PIC QB
Pending HR Reviews
Pending Requester
Pending Presentation
Management Reviews: Either Nuansa or Akbar will review employee feedback
HR Team Review: HR Team review the employee feedbacks
Employee Feedback: Feedback from Jira Users
Assessment
Director Review
Service on Progress: Use in XBA: Service still on progression before billing submission
Propose to Bill: Use in XBA: Ready to make a Bill
Invoice Drafted: Use in XBA: Invoice received by Billing team
Invoice Submitted: Use in XBA: Invoice Submitted to Agency
Invoice Paid: Use in XBA: Invoice paid and done
Invoice Rejected: Use in XBA: Invoice being rejected by agency
Billing Canceled: XBA: Billing is canceled
Account Creation
User Acknowledgement
Pending DEV-QA Deployment
Pending QA Testing in QA
Pending QA-STG Deployment
QA Testing in STG
Implemented in STG
In Progress QA
In Progress Staging
In Progress Production
Pending Agency/Client Verification
Pending User
Pending Removal
Pending AAD Global Admin
Resolved-Pending Confirmation
Close
Pending Security Engineer
Pending Group Verification
Pending Infra Execution
Requestor Clarification
UAT Deployed: For CWP RFC
UAT Tested: for CWPRFC
UAT Success: for CWPRFC
Staging Deployed: for CWPRFC
Staging Tested: for CWP RFC
Staging Success: for CWP RFC
Prod Tested: for CWP RFC
Update Documentation: for CWP RFC
Pending Closing Approval: for CWP RFC
Failed Prod Deployment: for CWP RFC
Training/Exam
Pending Approver
Received by HR
In Queue
Pending Verification
Pending QA Testing in QA Env
Under Testing
Testing in DEV 2
Pending PR Review: Pending Review by DTL and PR to Release
Testing in DEV 1
Pending Deployment to QA
Testing in QA
Pending MAS Testing in QA
Pending Merge to Release: Pending Review by DTL and Merge to Release
Keep In View
Pending Service Desk Execution
Pending Infra Manager Approval
Review and PR
Created: Created
Launching: Launching
Available: Available
Updating: Updating
Terminating: Terminating
Terminated: Terminated
Executing: Executing
Cancelling: Cancelling
InProgress: InProgress
Sync Failed: Sync Failed
New: New
Notified: Notified
Suppressed: Suppressed
Pending Execution
Due Diligence: Price checking from Administrator Executive
Pending Justification: Justification for the price from User
Active License
Outlining
Document Preparation
EP Process
On Going Assignment
Pending Assignment
Added to PBL
Pending Deployment to PROD
Verification in Production
Pending PR and Review
Pending Approval Superior
Pending Rename
Pending JIRA Upload
Pending TSE Lead Review
Pending Installation
Pending NOC Lead Review
Pending Evidence
Pending Evidence Review
Pending Agency Verification - CMS
Pending Agency - CMS
Pending Verification - CMS
Pending Confirmation - CMS
Pending Expiry Date
On Remote Working
Pending Sharepoint Admin
Pending MAS Action
Pending DEV Development
Test Case Preparation
Pending Testing in DEV
Pending Testing in DEV-STG
Pending Testing in QA
Pending Testing in Production
Pending Bugfix and Deployment in DEV
Testing in STG
Pending Purchase
Pending Result
RFC & Kludge List Verification
Pending Deployment in QA and STG
Pending Deployment in Prod
Booked
HR Administration Process
Sprint Review
Testing on Sonarcube
Pending PR (Release)
Pending Deployment (Master)
Testing Using Unit Test
Developing
Pending PR (Master)
Testing on QA Environment
Payment: This status is managed internally by Jira Software
Staging Spawn
Spawned Website Check
Production Spawn
Pending Monitoring by XTech Team
Pending Project Team
Pending Documentation
Pending Staging Deployment
Pending Testing in Staging
Pending Production Deployment
After Action Review
Pending License Procurement
HRIS
Pending Refund
QuickBooks
WIKI
Sharepoint
Ms. Teams
Outlook
Ms. Office
QA Test: This status is managed internally by Jira Software
UAT Deployment: This status is managed internally by Jira Software
BA Testing (IAT): This status is managed internally by Jira Software
Client Review: This status is managed internally by Jira Software
Functional Review
Technical Design
Technical Review
Pending Other Task
Implemented in DEV
Developer Test in Dev
Pending Release to DEV-STG
Release Review
Implemented in DEV-STG
Developer Test in DEV-STG
QA Test in DEV-STG
Pending Release to STG
Pending Release
QA Testing in PRD
SIT
Deployment Scheduled
SIGNING IN PROGRESS
Incident Resolution
Onboarding
Active User
Reporter Review
Pending TL Evaluation
Pending Migration
Vault
Ms. Stream
XDrive
Moqups
smartsheet
Bitbucket
Licenses Procurement: Procurement License
Laptop Setup
Done Setup
Inventory Supplies
List Laptop Supplies
Completed Requisition
Build New Account
New Account Created
New License Created
Work in progress: This was auto-generated by Jira Service Management during workflow import
Fixing
Issue Verification
Team Lead Approval: Requesting New Account
DE Approval
HR Assign
Fixing Issues
Verification Issue
Solution Architect Review
Testing in DEV
Waiting Approval
JIRA
Pending PIC Review
Pending MAS Verification
User Acceptance Testing (UAT): User Acceptance Testing in UAT
Contract Signing
MCU Arrangement
Pending MCU Result
Welcome New Buddy
Tools Request
Access Request
NEOP
UAT Sign Off: UAT Sign Off
Data Collection
Report Update
Testing - PRD
Pending OA TL
In progress OA
Pending Reporter Review
Pending OA
Pending CEO Approval
Bank Process
Waiting
Hardware Change Success
Ms. Delve
On Probation
TL Review
P&C Due Diligence
Probation Extension
Probation Approval
P&C Review
Pending Presales Approval
Bugfix and Deployment in DEV
Deployment in other ENV
Testing in other ENV
Deployment in PROD
Testing in Prod
Researching
reviewing
PERFORMA
P&C Preparation
TL Recommendation
PM Recommendation
Preparation for Approval
Promotion Approval
SG TL Recommendation
Pending HR Manager
Pending PIC
TL Preparation
PIP Process
Review Process
Administration Process and Asset Return
Promotion Review
Promotion Result
Pending Recommendation
Pending App Vendor
Unknown Root Cause
Verification
Initial Test
Remediation
Followup Test
Internal Acceptance Test
Incident Report
Resignation Review
Post-Implementation Documentation: Update relevant documentation (e.g. requirement specification, user guide, operation manual, or technical design specification) upon implementing a change
Execution
SG TL Approval
PM Approval
Functional Head Approval
SG Dept Head Approval
Extension Process
Temporary Assignment
Acknowlegde
Dept Head Approval
Gate 1 Sign Off: Ticket is inside gate 1, pending Nelly(MOH) approval
Completed Gate 1: Ticket gate 1 approved with all requirements completed inclusive of acceptance criteria
Gate 2 Sign Off: Ticket is inside gate 2, estimate SP/pending review,
Completed Gate 2: Ticket gate 2 approved
Ready for Sprint Planning
IAT on UAT
SIT Sign Off
Pending STG Deployment
Pending user verification to STG
Pending user verification to PROD
Pending Solution & Impact Assessment
PENDING DEV TESTING
Pending External Review
Pending Release Management
Post Implementation Review
Pending Follow Up Proposal
Pending Proposal Review
Pending Internal Review
Pending Patch Review
Pending Security Scan
Root Cause Unidentified - Pending Workaround
Root Cause Identified - Pending Resolution
Pending Change Window
Pending KEDB Update
Pending Release Plan
Pending Release Plan Review
Pending Maintenance Announcement
Pending Release Deployment - STG
Pending Testing - STG
Pending Verification - STG
Pending Rollback - STG
Pending Release Deployment - PRD
Pending Testing - PRD
Pending Rollback - PRD
Pending Verification - PRD
Pending Release Summary
Pending Resolution Implementation
Change Implemented
Pending Incident Report
Pending PM Approval: Project Manager review on the solution/costing
High Level Estimation: High level estimation
Remove
DEVELOPER TESTING
Pending Assessment
Request Received
Pending Resolution
Feedback Received
Pending Pilot Testing
Pending Knowledge Transfer
Pending Draft Costing
Draft Costing Provided
BD Resource Required
Pending Work Pass
Final Costing Provided
OA Review
Deployed by CCM Team
Confirm Resources
Scope Clarification
Report Creation
Internal Approval
Report Clarification by Client
Follow-up SCAN required
Final report provided
Client Approval
Pending Process
Pending Award
Pending Qualification
Pending Winning Angles
Pending Change Proposal
Pending STG Continuity Plan
Pending STG Plan Review
Pending PRD Continuity Plan
Pending PRD Plan Review
Pending Ad-Hoc Rollback - STG
Initiate Problem Management
Closed - Problem
Initiate Incident Management
Closed - Incident
Pending Repetition Monitoring
Closed - Informational
Pending Testing (Queuing)
Pending KEDB Check
Pending Acknowledgment
Pending Documentation Update
Pending RFC Doc Review
Presales Solutioning
Presales Quotation
Pending Project Approval
POC
Backendless Demo
Requirement Gathering & Solutioning
Feature Validation
Publish Documentation
PENIDNG BD
Submit Resume
1st Xtremax Review
2nd Xtremax Review
CONFIRMATION DATE
3RD XTREMAX REVIEW
Provide supporting document
4th Xtremax review
Acceptance Confirmation
submit resume (XTR)
CONFIRMATION DATE (XTR)
PROVIDE SUPPORTING DOCUMENT (XTR)
acceptance confirmation (xtr)
PENDING DATE CONFIRMATION(MAS)
PENDING DOC REVIEW(MAS)
Pending Doc Review (MAS)
Pending Date Confirmation (MAS)
Pending Resume Verification (MAS)
Assigned
Initial Assessment
Pending User Approval
Pending Submission
Pending Change Review
Pending Change Summary
Pending Review - DEV
Pre-Approval Justification
Pending BU Owner Approval
Pending BU Approver Approval
Pending Invoice & Service Evaluation
Asset and Contract Record
Pending Review - UAT
Summarize Release Result
Update Release Noted
Pending DI Creation
Recurring Payment

Resolutions

An issue can be resolved in many ways, only one of them being "Fixed". The defined resolutions are listed below. You can add more in the administration section.

Done
Fixed: A fix for this issue is checked into the tree and tested.
Cancelled
Duplicate: The problem is a duplicate of an existing issue.
Won't Do: This issue won't be actioned.
Won't Fix: The problem described is an issue which will never be fixed.
Unresolved
Incomplete: The problem is not completely described.
Cannot Reproduce: All attempts at reproducing this issue failed, or not enough information was available to reproduce the issue. Reading the code produces no clues as to why this behavior would occur. If more information appears later, please reopen the issue.
Reopened: Reopened Issue
No Resolution
Declined: This issue was not approved.
Known Error: The problem has a documented root cause and a workaround.
Hardware failure
Software failure
Approved
Rejected
Resolved
Closed
Rolled Back
Resolved - Rolled Back
Partially Success: The change has been applied, but a bug remains, which will be addressed in problem management.